Contract Manager Housekeeping (Drakensberg)

Contract Manager Housekeeping Drakensberg

• Oversee daily housekeeping operations and ensure high service standards are maintained across the site
• Manage housekeeping staff, rosters, attendance, leave, and overall team performance
• Conduct regular site inspections and ensure all areas meet cleanliness and presentation standards
• Build and maintain strong client relationships while ensuring service delivery aligns with client expectations
• Resolve housekeeping-related queries and complaints efficiently and professionally
• Ensure compliance with health and safety procedures, hygiene standards, and company policies
• Monitor stock levels, housekeeping supplies, and operational requirements
• Assist with staff training, onboarding, and ongoing performance management
• Ensure accurate reporting, timesheet management, and administrative duties are completed timeously
• Drive operational efficiency and maintain a professional working environment at all times

What you'll be doing

• Oversee daily housekeeping operations and ensure high service standards are maintained across the site
• Manage housekeeping staff, rosters, attendance, leave, and overall team performance
• Conduct regular site inspections and ensure all areas meet cleanliness and presentation standards
• Build and maintain strong client relationships while ensuring service delivery aligns with client expectations
• Resolve housekeeping-related queries and complaints efficiently and professionally
• Ensure compliance with health and safety procedures, hygiene standards, and company policies
• Monitor stock levels, housekeeping supplies, and operational requirements
• Assist with staff training, onboarding, and ongoing performance management
• Ensure accurate reporting, timesheet management, and administrative duties are completed timeously
• Drive operational efficiency and maintain a professional working environment at all times

What you'll need

• Minimum 23 years experience in a housekeeping, hospitality, cleaning, or supervisory management role
• Strong leadership, communication, and people management skills
• Experience managing housekeeping teams within hospitality, hotels, or facilities environments
• Ability to work in a fast-paced operational environment
• Good understanding of health, safety, and hygiene standards
• Strong organisational and problem-solving abilities
• Professional, well-presented, and client-service driven
• Excellent Microsoft Excel skills are essential
• Computer literacy and strong administrative skills
• A valid drivers license and own vehicle are not required for this role

What is in it for you?

• Permanent opportunity based in Cape Town.
• Salary package R15 000 CTC.
• Opportunity to join a respected and growing hospitality support services environment
• Gain valuable experience managing housekeeping operations within a hotel group
• Long-term career growth opportunities within the business
• Work within a professional and service-driven team culture

A Few Things to Know

• This is a hands-on operational role requiring strong leadership and attention to detail
• Youll be responsible for managing housekeeping operations, staff performance, and service delivery
• The role requires professionalism, reliability, and the ability to work under pressure
• Strict adherence to hygiene, health, safety, and company procedures is essential
• The Contract Manager Housekeeping will report directly to the Operations Manager
• This is an on-site role based in Drakensberg.

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