German & English Speaking Customer Service Representative

Job Description We are hiring German & English Speaking Customer Service Representatives for an exciting opportunity in Umhlanga, South Africa . In this role, you will provide professional customer support to German- and English-speaking customers, ensuring a positive customer experience while handling enquiries and resolving issues efficiently. This is an on-site position in Umhlanga, KwaZulu-Natal, working on a 24/7 rotating schedule . Key Responsibilities Provide customer support in German and English via the required communication channels. Respond to customer enquiries professionally and efficiently. Understand customer needs and provide accurate information and solutions. Handle and resolve customer issues while maintaining a high standard of service. Maintain accurate records of customer interactions. Follow established processes, procedures and quality standards. Meet individual and team performance targets. Requirements Fluent German – spoken and written. Fluent English – spoken and written. Matric / Grade 12 qualification is essential. Must have a South African ID or valid residence permit for South Africa . Strong communication and interpersonal skills. Customer-focused approach with the ability to remain professional in a fast-paced environment. Willingness to work a 24/7 rotating shift schedule . Previous customer service experience is an advantage. Salary & Benefits Competitive Salary Additional benefits provided Medical aid for the employee One local flight to Durban prior to the start date 20 nights' accommodation at a location selected by the employer