Customer Service Executive

About the role

As a Customer Service Executive, you will be a pivotal link between our operations, sales teams, and our valued customers. Your role is not just about resolving issues; it's about creating exceptional experiences that foster long‑lasting customer relationships.

Responsibilities

• Credit assessment of potential clients to facilitate product purchase.
• Initiate and implement corrective action as needed to ensure an excellent standard of service and a high level of customer satisfaction.
• Receive customer queries and ensure these are resolved promptly.
• Proactively listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimise defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Build and maintain good customer relationships with regard to the diversity of the customer base.
• Report to the call‑centre team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

Qualifications

• A Diploma or Degree in business administration, customer service, social sciences and/or any business related field.
• At least 1 year experience in a busy call centre environment.
• Excellent communication skills, both verbal and written, with fluency in English and proficiency in other local languages preferred such as IsiZulu, TshiVenda, SeSotho, etc.
• Basic knowledge of Excel spreadsheets and data entry skills.
• Experience in assisting customers is a plus.
• Open to working in a flexible and creative work environment with fast‑evolving operations.
• The ability to multitask while working under tight deadlines with close attention to detail.
• The ability to remain professional and courteous with customers at all times.
• Flexibility to work occasional evenings, weekends, or public holidays as required to meet customer needs and business demands.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high‑social‑impact industry.
• An open‑minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

Commitment to diversity and inclusion

We place great importance on sustaining a diverse, inclusive work environment: We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end‑state.

Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

Sun King maintains high ethical standards in its recruitment processes, and invitations for interviews and job offers are based entirely on merit and qualified experience. Sun King will never request payment in any form, whether monetary, as favors, or in kind, at any stage of our recruitment or selection process.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

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