Claims Payments Administrator

The Claims Payments Administrator is responsible for the accurate processing and release of authorised claims-related payments in accordance with approved authorisations, internal controls, VAT regulations, and company Standard Operating Procedures (SOPs). The role ensures payment accuracy, compliance, and complete recordkeeping across all claims payment types.

Key Accountabilities

Claims Payment Processing

• Process service, warranty, excess, tyre, and related claims payments strictly in line with approved authorisations and company SOPs.
• Capture, submit, and release payments accurately on the claims management system within agreed turnaround times.
• Ensure payments are made to the correct approved creditor using authorised payment methods.

Compliance & Control

• Ensure all payments comply with internal policies, SOPs, VAT legislation, and audit requirements.
• Verify that required documentation is received and is compliant before payment is processed.
• Identify discrepancies, exceptions, or non-compliance and escalate in line with defined escalation protocols.

Documentation & Recordkeeping

• Maintain complete, accurate, and up-to-date claim records within the claims management system.
• Ensure all payment-related documentation is correctly stored, uploaded, and retained in line with company recordkeeping standards.
• Accurately record all payments in required tracking tools and reports.

Client, Supplier & Internal Liaison

• Communicate professionally with repairers, service providers, assessors, and internal stakeholders to resolve payment-related queries or discrepancies.
• Support client refund processing in line with approved procedures and controls.
• Provide clear, factual information when responding to payment queries or follow-ups.

Risk & Quality Management

• Apply attention to detail to minimise payment errors, overpayments, or unauthorised payments.
• Contribute to continuous improvement by highlighting recurring issues, risks, or process gaps.
• Adhere to confidentiality, data protection, and ethical standards at all times.