Front Desk Supervisor

About the Role

Our client is looking for a motivated and experienced Front Desk Supervisor to join their hospitality team in Mahikeng . This role involves overseeing the front desk operations, ensuring smooth check-ins and check-outs, and providing exceptional service to all guests. You will lead a team of front desk agents, manage guest inquiries, and ensure that all front office procedures are carried out efficiently and to the highest standards. The ideal candidate is a natural leader with excellent organizational skills and a commitment to creating a positive first impression for every guest.

Key Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs, handling payments, and maintaining accurate records.
• Address guest concerns and resolve issues promptly and professionally to ensure satisfaction.
• Coordinate with other hotel departments (housekeeping, maintenance) to ensure seamless guest service.
• Monitor front desk performance, implement improvements, and generate daily reports.

Requirements

• Previous experience in a front desk or guest services role, with at least 1-2 years in a supervisory capacity.
• Strong understanding of hotel operations and front desk procedures.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in hotel management software and MS Office.
• Ability to remain calm and efficient during busy periods.

Benefits

• Competitive monthly salary.
• Opportunity for career growth within the hospitality industry.
• Staff meals and uniform.
• Health and wellness benefits.
• A supportive and dynamic work environment.

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