Remote Customer Success Manager (Hospitality Tech)

About the Role

Our client, a leading provider of hospitality technology solutions, is seeking a proactive and relationship-driven Remote Customer Success Manager . In this fully remote role, you will be instrumental in ensuring our clients in the hospitality industry maximize the value they derive from our software and services. You will build strong partnerships, provide strategic guidance, facilitate onboarding, and proactively identify opportunities for client growth and retention. This position requires a deep understanding of the hospitality sector and a passion for helping clients achieve their business objectives through technology in a virtual setting.

Key Responsibilities

• Manage a portfolio of hospitality clients, acting as their primary point of contact and trusted advisor.
• Onboard new clients, ensuring successful implementation and adoption of the company's products.
• Proactively monitor client health, identify potential risks, and develop strategies to mitigate churn.
• Conduct regular business reviews with clients to discuss goals, performance, and opportunities for expanded use.
• Educate clients on new features and best practices to ensure they are leveraging the platform effectively.
• Gather client feedback to inform product development and improve customer experience.
• Collaborate with sales, support, and product teams to ensure a seamless client journey.

Requirements

• Proven experience in Customer Success , Account Management, or a similar client-facing role, ideally within the SaaS or hospitality tech industry.
• Strong understanding of the hospitality industry's operational challenges and technology needs.
• Excellent communication, interpersonal, and presentation skills, with the ability to build rapport with clients remotely.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• A proactive, problem-solving mindset and a passion for client advocacy.
• Bachelor's degree in Business, Hospitality Management, or a related field is preferred.

Benefits

• Competitive annual salary and performance-based bonuses.
• The flexibility and convenience of a fully remote work arrangement.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and career advancement within a growing tech company.
• Access to cutting-edge hospitality technology and continuous learning resources.

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