Lead Automotive Service Advisor

About the Role

Our client is looking for a motivated and customer-focused Lead Automotive Service Advisor to manage their service department operations in Pretoria . This pivotal role involves liaising between customers and the technical team, ensuring a seamless and positive service experience. You will be responsible for understanding customer needs, accurately documenting repair requests, scheduling appointments, and overseeing the workflow of the service bay. The ideal candidate possesses exceptional communication skills, a strong understanding of automotive services, and leadership qualities to guide the service team, ensuring high levels of customer satisfaction and operational efficiency in Pretoria .

Key Responsibilities

• Greet customers warmly, listen attentively to their concerns, and accurately record vehicle service and repair requirements.
• Inspect vehicles with customers to identify potential issues and recommend appropriate services and repairs.
• Provide clear and concise explanations of vehicle problems, proposed solutions, and associated costs to customers.
• Schedule service appointments, manage the daily workflow of the workshop, and ensure timely completion of repairs.
• Maintain open communication with technicians to track repair progress and update customers accordingly.
• Handle customer inquiries, complaints, and feedback professionally and efficiently, striving for resolution.
• Lead and mentor the service advisor team, fostering a customer-centric approach and promoting upselling opportunities.

Requirements

• Proven experience as an Automotive Service Advisor , with a track record of success in customer service and sales.
• Strong knowledge of automotive systems, maintenance, and repair processes.
• Excellent communication, interpersonal, and negotiation skills.
• Demonstrated leadership ability and experience in team supervision.
• Proficiency in using dealership management systems (DMS) and general computer software.
• Ability to remain calm and professional under pressure in a busy Pretoria environment.

Benefits

• Competitive annual salary with commission/bonus structure.
• Comprehensive benefits package including health insurance.
• Opportunities for career advancement and leadership development.
• A dynamic and supportive team environment within a reputable automotive dealership.
• Employee discounts on vehicles, parts, and servicing.

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