Claims Handler - Motor Insurance

About the Role

Our client is seeking a diligent and empathetic Claims Handler specializing in Motor Insurance to join their busy team in Randburg . You will manage the entire lifecycle of motor insurance claims, from first notification of loss to settlement, ensuring a smooth and efficient process for policyholders. This role requires excellent communication skills, problem-solving abilities, and a thorough understanding of motor vehicle insurance policies. It's a key position for someone who wants to provide excellent customer service during what can be a stressful time for clients, contributing to the company's reputation for reliability and fairness.

Key Responsibilities

• Receive and log new motor insurance claims, ensuring all necessary information is captured accurately.
• Assess claim validity based on policy terms and conditions, investigating circumstances of loss.
• Communicate effectively with policyholders, third parties, repairers, and legal representatives.
• Authorize repair costs and settlements within delegated authority limits.
• Manage claim files efficiently, maintaining up-to-date records and documentation.
• Identify potentially fraudulent claims and escal...

Requirements

• Previous experience in handling motor insurance claims is essential.
• Solid understanding of motor vehicle insurance policies and claims procedures.
• Excellent communication and customer service skills, with the ability to handle difficult conversations.
• Strong organizational skills and attention to detail.
• Proficiency in claims management software and standard office applications.

Benefits

• Competitive salary and performance-based bonus potential.
• Fully remote working arrangement offering significant flexibility.
• Comprehensive health and wellness benefits package.
• Extensive training on claims handling best practices and systems.
• A supportive team environment with opportunities for skill development.

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