E-commerce Operations Manager

About the Role

Our client is seeking a strategic and experienced E-commerce Operations Manager to lead their online fulfillment and logistics from a remote position, supporting operations that serve customers across the region, including in Soweto . This role is vital for optimizing the efficiency, scalability, and customer satisfaction of the e-commerce business. You will oversee order processing, inventory management, shipping, and returns, ensuring a seamless online shopping experience. As a key member of the digital team, you will leverage technology and data to drive continuous improvement and operational excellence in a fully remote setting.

Key Responsibilities

• Oversee all aspects of e-commerce order fulfillment, including picking, packing, and shipping processes.
• Manage inventory levels across multiple distribution points, ensuring accuracy and minimizing stockouts.
• Develop and implement efficient logistics and supply chain strategies to optimize delivery times and costs.
• Manage relationships with third-party logistics (3PL) providers and shipping carriers.
• Implement and refine operational policies and procedures to enhance efficiency and customer satisfaction.
• Analyze operational data and KPIs to identify areas for improvement and cost savings.
• Lead and mentor a remote team of operations specialists.

Requirements

• Minimum of 5 years of experience in e-commerce operations , logistics, or supply chain management.
• Proven track record of managing and optimizing online fulfillment operations.
• Strong understanding of inventory management systems, WMS, and e-commerce platforms.
• Excellent leadership, communication, and problem-solving skills.
• Experience with data analysis and performance metrics in an operational context.
• Ability to thrive in a fast-paced, fully remote work environment.

Benefits

• Highly competitive salary and performance-based bonuses.
• Fully remote work arrangement with flexible hours.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and opportunities for professional development.
• The chance to lead and shape the operational success of a growing online retail business.

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