IT Helpdesk Analyst

About the Role

Our client seeks a detail-oriented IT Helpdesk Analyst to provide essential technical support to their staff in Port Elizabeth . This role is crucial for ensuring the seamless operation of the company's IT systems and user support. You will be the go-to person for troubleshooting hardware, software, and network issues, ensuring productivity is maintained. The ideal candidate is patient, possesses strong diagnostic skills, and is committed to delivering exceptional IT support services within our client's operations.

Key Responsibilities

• Provide first-level technical support for all IT-related issues, including hardware, software, and network problems.
• Respond to helpdesk tickets promptly and resolve issues according to established SLAs.
• Install, configure, and maintain computer hardware and software.
• Assist users with account management, password resets, and access permissions.
• Document technical solutions and user guides for common issues.
• Collaborate with senior IT staff on system upgrades and maintenance tasks.

Requirements

• Experience in an IT helpdesk or technical support role is essential.
• Proficiency with Windows operating systems and Microsoft Office Suite.
• Familiarity with basic network troubleshooting (TCP/IP, DNS, DHCP).
• Experience with ticketing systems and remote support tools.
• Strong problem-solving skills and customer-oriented approach.
• Excellent communication skills for interacting with users in Port Elizabeth .

Benefits

• Competitive salary and benefits package.
• Opportunities for IT training and certifications.
• Paid vacation and sick leave.
• A stable and supportive work environment.
• Exposure to diverse IT infrastructure and technologies.

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