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Customer Service Team LeadPlacements24 • Northern Cape, ZA
Customer Service Team Lead

Customer Service Team Lead

Placements24 • Northern Cape, ZA
6 days ago
Job description

About the Role

Our client is seeking an experienced and inspiring Customer Service Team Lead to guide their team in Upington . This leadership role is responsible for overseeing daily operations, mentoring customer service representatives, and ensuring the highest standards of customer satisfaction are met. You will play a key role in fostering a positive team environment, driving performance, and implementing strategies to enhance the overall customer experience. This position offers a hybrid work model, blending office leadership with remote management capabilities.

Key Responsibilities

  • Lead, coach, and motivate a team of customer service representatives to achieve performance goals.
  • Oversee daily operations, including call monitoring, issue resolution, and service level adherence.
  • Develop and implement training programs to enhance team skills and product knowledge.
  • Analyze customer feedback and service data to identify areas for improvement.
  • Serve as a point of escalation for complex customer issues and ensure their resolution.

Requirements

  • Proven experience in a Customer Service leadership or supervisory role.
  • Demonstrated ability to manage and motivate a team effectively.
  • Excellent problem-solving, decision-making, and communication skills.
  • Experience with CRM systems and performance management tools.
  • Ability to work in a hybrid environment , balancing remote and on-site responsibilities.

Benefits

  • Competitive salary and leadership bonus potential.
  • Flexible hybrid work arrangements .
  • Comprehensive medical and life insurance.
  • Opportunities for leadership development and career progression.
  • A supportive and empowering team culture.

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Customer Service Team Lead • Northern Cape, ZA

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