Client Relationship Manager - Interior Design

Client Relationship Manager - Interior Design

Cape Town, South Africa | Posted on 08/09/2026

Our clientis a premier, award-winning interior design and commercial space-planningconsultancy specialising in full-turnkey workplace transformations. Theycreate modern, inspiring commercial environments for top-tier corporate brands.

They areseeking a high-calibreAccount Executive to serve as the primary clientrelationship manager, driving revenue, managing project life cycles, andensuring exceptional project delivery from initial site survey through to finalsite handover.

Key Responsibilities

• Client Relationship& Partnership Management: Serve as the central point of contactfor clients, ensuring seamless two-way communication, managingexpectations, conducting weekly client meetings, and resolving queriesswiftly to maintain high satisfaction standards.
• Budgeting, Costing& Deal Closing: Perform initial site surveys andbuilding evaluations to compile preliminary cost estimates. Collaboratewith designers to finalize space plans, prepare comprehensive finalbudgets, present solutions to clients, and successfully close deals.
• Cross-Functional Team& Project Direction: Lead and manage internal project teams(Project Managers, Designers, Site Coordinators, Buyers) and chair weeklyinternal and site meetings. Oversee resource allocation, confirm quotes,follow up on orders, and ensure strict quality control both on-site andduring manufacturing.
• FinancialAdministration & Debt Collection: Ensure accuratepricing, variation tracking, and timeous client invoicing through theaccounts department. Manage client credit terms, oversee account balances,and assist with debt collection where required
• Site completion & Handover: Supervise site snags, furniture installations, and move logistics. Compile and present complete handover files (layouts, warranties, compliance certificates, COCs) and organise client site handovers.

Requirements

• Exceptional planning skills with the ability to managecomplex project schedules, coordinate multiple suppliers, and keep deliverablesstrictly on track .
• Natural ability to build rapport, navigate diversepersonality types, handle high-pressure negotiation, and maintain emotionalresilience .
• Outstanding verbal and written communication skills withthe confidence to pitch proposals, present layouts/budgets to executivestakeholders, and chair meetings .
• A valid driver’s license and own reliable vehicle are essential for frequent sitevisits, factory quality checks, and client meetings .
• Strong financial orientation, attention to detail, sounddecision-making, and problem-solving abilities within commercial fit-out orinterior design environments

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