Remote Technical Support Agent
Placements24 • Bloemfontein, Free State, ZA
10 days ago
Job type
- Remote
Job description
About the Role
Our client is looking for a skilled and reliable Remote Technical Support Agent to provide essential IT assistance to their users nationwide, operating entirely remotely. You will diagnose and resolve a wide range of technical issues, ensuring minimal disruption to users' work. This role is perfect for an experienced IT professional who excels in problem-solving and communication, and who thrives in a flexible, home-based work environment. You will be a key player in maintaining the efficiency and productivity of our client's remote workforce.
Key Responsibilities
- Provide remote technical support for hardware, software, operating systems, and network issues.
- Troubleshoot and resolve user problems via phone, email, and remote desktop tools.
- Install, configure, and update software and applications on user devices.
- Document all technical support incidents, actions, and outcomes in the ticketing system.
- Escalate complex technical issues to higher-level support teams when necessary.
- Contribute to the knowledge base by creating and updating support articles and guides.
Requirements
- Proven experience in a technical support role, with a strong understanding of IT principles.
- Proficiency with various operating systems (Windows, macOS, Linux) and common productivity software.
- Experience with network troubleshooting (TCP/IP, DNS, DHCP).
- Excellent analytical and problem-solving skills, with the ability to diagnose issues remotely.
- Strong communication skills and the ability to guide users through technical processes clearly.
- A dedicated home office setup with reliable high-speed internet is essential.
Benefits
- Competitive salary and performance-based bonuses.
- Fully remote position, offering exceptional work-life integration.
- Access to online training and certifications for continuous learning.
- Comprehensive health, dental, and vision insurance coverage.
- A supportive and collaborative virtual team environment with regular check-ins.
#J-18808-Ljbffr