Store Manager – Newcastle

iKhokha is a place where chance takers become change makers.
At iKhokha, we’re made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us empower small businesses in South Africa.

Job Description

Ready to lead, inspire and drive growth?

Join iKhokha as a Store Manager based in Newcastle and take the reins of a high-energy branch, driving sales, developing your team and creating opportunities that make a real impact in your community?

So, what will you do?

• Responsible for managing the iKhokha Store.
• Drive Sales, activation ratio’s, implement and manage in-branch marketing activities, assist in staff route planning for outbound activities, create revenue-generating opportunities in line with iKhokha goals.
• Responsible for branch P&L’s.
• Represent and uphold the iKhokha brand and culture within the iKhokha branch.
• Evangelise iKhokha within the local community.

In addition to the above, you will:

• Accountable for the performance of the iKhokha Head Office store.
• Responsible for store P&L’s.
• Drive sales and deliver exceptional customer service.
• Responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff.
• Implement Performance management processes to ensure that new staff thrive and targets are met.
• First level HR and IR skills.
• Monitor productivity of staff daily as per company requirement.
• Responsible for in-store stock management.
• Weekly stock takes and cycle counting.
• Maintain asset register of instore equipment.
• Maintain asset register of all branding materials.
• Basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Feedback on general in-store activity.
• Report in required market insights within the designated area.

Qualifications

• National Senior Certificate (Matric).
• Undergraduate Degree is advantageous.

Deal Breakers:

Minimum 3+ years of experience in a similar role with the following:

• Informal market retail and retail operations experience with a strong focus on growth.
• Understanding of informal markets and in-branch retail dynamics.
• Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets.
• Proficient in MS Office.
• Strong communication skills with the ability to speak both English and Afrikaans, Xhosa is Optional.
• Basic understanding of key stakeholders within the designated Store Location.
• Sales Management against designated target.
• Valid driver’s license and own transport.
• Clear criminal and credit record.

In addition to the above, the experience in the following technologies, domains and best practices will make you a frontrunner for the role:

• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
• Strong interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment.

Additional Information

Perks of joining the Tribe?

• Work in a high-growth company with tangible results you're accountable for.
• Enjoy hybrid,remote, and in-officeworkmodels.
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
• Visionary leadership.
• Seize the opportunity for study leave.
• Access to on-demand learning at your fingertips.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans(it’s true, we surveyed our Employees and they told us so).
• If you find yourselfat HQ, coffee on tap and a selection of hot beveragesprovided by our very own onsite Barista.

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