Technology Product Manager

Analysis, Planning & Implementation of the Technology Strategy for Products

• Contribute to the SBV Product Strategy, and translate the strategy into prioritized services, capabilities and experiences through SBV Products that build long term value.
• Execute the product vision, product roadmap, and product strategy for SBV Products.
• Translate product’s strategy into detailed requirements for prototype construction and final product development.
• Constantly analyse market and competition based on a synthesis of appropriate data, including but not limited to primary and secondary market research, customer feedback, sales and market data, product evaluations, services feedback and industry best standards.
• Proactively analyse and provide resolution to both strategic and tactical opportunities to improve Technology Product offerings to meet market demands for now as well as into the future.
• Provide input and support the product vision, strategy, and multi-year roadmap aligned to SBV Technology Strategy and business objectives.
• Translate business needs, customer insights, and market trends into clear product features, enhancements, and priorities.
• Balance customer demand, regulatory requirements, architectural constraints, and commercial viability in roadmap decisions.
• Continuously assess product performance and relevance, recommending enhancements, rationalization, or retirement where required.

Delivery of Technology Products

• Provide input the end-to-end product lifecycle, from concept and business justification through delivery, adoption, and optimisation.
• Support release planning, go-to-market readiness, and post-implementation review.
• Support asset decisions are fully aligned to security, DR/BCP, and operational resilience requirements.
• Work closely with Product Owners, UX/design, vendor partners, and relevant stakeholders in an agile environment to translate the business vision into features and functionality.
• Foster collaboration with product designers, developers, quality assurance, and marketing to explore, prioritize, and launch solutions via methodologies such as Agile.
• Host Joint Application Development (JAD) and other brainstorming sessions with SBV stakeholders to support innovation of products and services
• Maintain an in-depth understanding of SBV products, including their features and functionality to identify new opportunities to support their growth.
• Provide technical expertise on product development to the Commercial team and other teams, providing consulting services for estimation of effort, dependencies and complexity of effort.
• Manage product delivery to ensure if conforms with sprint planning requirements and meets delivery timelines within specified quality of requirements
• Coordinate product releases with marketing, sales, and delivery teams.

Run and Maintenance of Technology Products

• Performs subject matter expert duties for supported products, including acting as a resource for answering questions, explaining functionality, and assisting others in building product knowledge.
• Provide product training and technical expertise to customers and business partners.
• Support service and product optimisation efforts.
• Assist relevant teams in the design of user awareness and training for Technology products and services.
• Manage product functions and services communications with business stakeholders and customers.
• Maintain deep understanding of industry trends, competitor offerings, and emerging technologies relevant to SBV.
• Identify opportunities for digitisation, automation, and innovation within the product portfolio.
• Provide informed input into future product opportunities, pilots, and proofs of concept.
• Engage directly with customers and internal stakeholders to understand needs, pain points, and opportunities.
• Act as a trusted product and solution advisor to Sales, Delivery, Architecture, and Business teams.
• Support STRATCO and Client Executive communications relating to product updates and roadmap progress.
• Gather structured feedback from customers and stakeholders to inform continuous product improvement.
• Be the voice of customers and business partners by understanding and representing their needs and product requirements
• Collaborate with business partners to develop and drive a platform roadmap that supports product strategy and organisational objectives
• Partner with the Commercial team to conduct customer engagements via tools such as survey’s to better understand customer needs and feedback on services and products
• Collaborate closely with technology teams to communicate the product roadmap, provide market context, be the voice of the customer, and align the roadmap with SBV Technology's strategic goals.
• Liaise with customers and collect feedback on products and services to inform improvements to offerings
• Represent the Company and its mission professionally and appropriately internally, in public, with media, and at industry-related events.
• Collaborate with Marketing, Commercial and Support teams to create go-to-market strategies that enhance awareness, drive success, and improve support for Technology Products and Services.
• Support Product Management Release Showcase initiatives by collaborating with the Commercial team to produce effective presentations to promote value-adding features to internal and external clients.
• Maintain product artefacts including roadmaps, value propositions, feature definitions, and performance metrics.
• Track and report on product adoption, usage, value delivery, and customer satisfaction.
• Ensure alignment to architecture standards, governance processes, and risk controls.
• Support internal decision-making with clear, data-driven product insights.
• Work collaboratively across Product, Sales, Architecture, Delivery, Operations, and Finance.
• Support implementation teams to ensure solutions delivered align with product intent.
• Ensure smooth handover from product design into delivery and operations.
• Promote disciplined product management practices and continuous improvement.

Quality Assurance, Risk and Financial Management

• Understand and manage the cost efficiency and performance of products and solutions using financial metrics (AOV, ROI, CAGR, etc…), platform metrics (usage, analytics, etc) other quantitative measures, and qualitative feedback.
• Assess and address technical risks ensuring compliance to risk principles as well as regulatory requirements.
• Coordinate relevant testing targeting clean test cycles.
• Define success criteria for testing and product acceptance.
• Facilitate the creation and maintenance of proper product documentation.

Requirements

• 5 years of technology product delivery experience.
• 4 years' experience with design and implementation of product roadmaps.
• Bachelor's Degree or Advanced Diploma in Computer Science, Software Engineering or related field.
• Diploma in product management advantageous.

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