Customer Service Coordinator

About the Role

Our client is looking for a detail-oriented and customer-focused Customer Service Coordinator to join their growing team in Richards Bay . This role involves managing customer inquiries, coordinating service requests, and ensuring a seamless customer journey. You will play a key role in building and maintaining strong customer relationships through proactive communication and efficient problem resolution. This hybrid position allows for a blend of in-office collaboration and remote work, offering a dynamic and flexible work arrangement.

Key Responsibilities

• Coordinate customer service activities, ensuring timely and satisfactory resolution of inquiries and issues.
• Manage customer accounts and maintain accurate records in the company's database.
• Liaise with internal departments to ensure customer needs are met efficiently.
• Provide proactive updates to customers regarding their service requests or inquiries.
• Identify trends in customer feedback and report them to management for service improvement.

Requirements

• Proven experience in a customer service or coordination role.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to adapt to a hybrid work model and contribute positively to team dynamics in Richards Bay .

Benefits

• Competitive annual salary with performance incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and development within the company.
• A collaborative and supportive team environment.
• Flexible hybrid work schedule.

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