Vehicle Damage Assessor

Our client, a reputable insurance company in Port Elizabeth , is seeking a meticulous Vehicle Damage Assessor to join their claims department. In this critical role, you will inspect damaged vehicles, accurately assess the extent of the damage, and determine the necessary repair costs. Your expertise will ensure fair and efficient claims processing, balancing customer needs with company policies. You will work closely with policyholders, repair shops, and internal claims adjusters, providing clear documentation and professional assessments. This is an excellent opportunity for individuals with a keen eye for detail and a strong understanding of automotive repair to contribute to the integrity of insurance services in Port Elizabeth .

Key Responsibilities

• Conduct thorough physical inspections of damaged vehicles to assess the extent and nature of the damage.
• Accurately estimate the cost of repairs, including parts and labor, using industry-standard software and knowledge.
• Prepare detailed damage assessment reports, including photographs and supporting documentation, for claims processing.
• Liaise effectively with policyholders, repairers, and internal claims teams to provide clear explanations and facilitate smooth claim resolution.
• Ensure all assessments are conducted in compliance with insurance policies, regulations, and company procedures.
• Identify potential fraud indicators and report any suspicions to the relevant authorities or departments.
• Maintain up-to-date knowledge of vehicle repair techniques, parts pricing, and industry standards.

Requirements

• Proven experience as a Vehicle Damage Assessor, Estimator, or a qualified Automotive Technician with assessment experience.
• In-depth knowledge of vehicle makes, models, repair procedures, and parts.
• Proficiency with estimating software (e.g., Audatex, CCS) and standard office applications.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Excellent communication and interpersonal skills to interact professionally with diverse stakeholders.
• Valid driver's license and the ability to travel to various assessment locations in and around Port Elizabeth.

Benefits

• Competitive annual salary and performance-related bonuses.
• Comprehensive medical and retirement benefits.
• Company vehicle or travel allowance for assessment duties.
• Continuous professional development and training opportunities.
• A stable and professional work environment within the insurance sector.

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