Sales Support Administrator - Medical Surgical Devices

Sales Support Administrator - Medical Surgical Devices

Bryanston, South Africa

You will coordinate a wide range of activities,including sales administration, customer master data, pricing, consignmentmanagement, finance administration, events, logistics, and compliance. Actingas a central point of coordination, you help ensure efficient businessoperations while delivering outstanding service to both internal and externalcustomers.

Job Responsibilities

SALES & COMMERCIAL SUPPORT

• Provide day-to-day administrative support to theInterventional Systems Sales team.
• Prepare customer quotations and support public andprivate tender submissions.
• Assist Sales Representatives with customerdocumentation, quotations, reports, and system-related queries.
• Support sales reporting and business analysisthrough Power BI and other reporting tools.

CUSTOMER & COMMERCIAL ADMINISTRATION

• Create, maintain, and update customer master datawithin SAP.
• Process customer creations, amendments, approvals,and supporting documentation.
• Maintain customer allocations, ship-to addresses,and prospect databases.
• Manage consignment agreements, approvals, customersignatures, and related documentation.
• Support Sales Representatives with consignmentprocedures and ensure compliance with company requirements.

PRICING & SYSTEMS SUPPORT

• Maintain SAP price files and implement approvedpricing updates.
• Process customer-specific pricing and coordinateupdates with Customer Service and IT.
• Generate quotations in Salesforce and providefirst-line support to Sales Representatives.
• Coordinate Salesforce user access and liaise withsystem support teams when required.

FINANCE, LOGISTICS & OPERATIONAL SUPPORT

• Raise purchase orders, process goods receipts,submit invoices, and follow up on supplier payments.
• Coordinate month-end purchase order closure andcost centre allocations.
• Support inventory administration, product returns,courier collections, and logistics activities.
• Coordinate on-boarding activities, business cards,SAP user requests, sales meetings, and provide general operational supportwhere needed.

EVENTS & MARKETING COORDINATION

• Coordinate local and international training events,workshops, conferences, and exhibitions.
• Arrange travel, accommodation, visas, venuebookings, and event logistics.
• Coordinate promotional materials, supplierquotations, hospital branding, and marketing support activities.

COMPLIANCE & CONTINUOUS IMPROVEMENT

• Support audit activities, pricing approvals, andcompliance documentation.
• Ensure adherence to company policies, qualitystandards, and regulatory requirements.
• Continuously improve administrative processes,document control, and filing systems while maintaining a strong customerservice focus.

Requirements

PROFILE DESCRIPTION

• Grade 12 / National Senior Certificate.
• Diploma or bachelor’s degree in businessadministration, Sales Administration, Commercial Management, or a related fieldis an advantage.
• Minimum 3–5 years of experience in a SalesAdministration, Commercial Support, or Sales Operations role.
• Experience working with SAP (or another ERPsystem), Salesforce, Microsoft Office, and Power BI.
• Strong administrative, planning, and organizationalskills with excellent attention to detail.
• Ability to manage multiple priorities and workeffectively under deadlines.
• Excellent communication and stakeholder managementskills.
• Proactive, customer-focused, and able to workindependently as well as collaboratively across teams.
• Experience with tender administration, pricing,finance processes, or compliance is considered a strong advantage.

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