Remote Senior Telecoms Operations Manager

About the Role

Our client is looking for an accomplished Senior Telecoms Operations Manager to lead their operations team in a fully remote capacity. This senior role is responsible for overseeing the day-to-day operational activities of the company's telecommunications infrastructure, ensuring optimal performance, reliability, and service delivery. You will manage a distributed team, drive operational excellence, and implement strategies to enhance service quality and customer satisfaction across all platforms. This is an exceptional opportunity for a seasoned leader to make a significant impact from anywhere, fostering a high-performance culture and driving continuous improvement in a fast-paced, remote-first environment.

Key Responsibilities

• Manage and lead a team of telecom operations specialists and engineers remotely, fostering a collaborative and productive work environment.
• Oversee the operational performance of the telecommunications network, ensuring uptime, quality of service, and adherence to SLAs.
• Develop and implement operational strategies, policies, and procedures to enhance efficiency and effectiveness.
• Manage incident response, problem management, and change management processes to minimize service disruptions.
• Collaborate with other departments, including engineering, customer support, and sales, to ensure seamless service delivery.
• Monitor operational budgets and control costs effectively while maintaining service quality standards.

Requirements

• Bachelor’s degree in Telecommunications, Engineering, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in telecommunications operations management, with at least 3 years in a senior leadership role.
• Proven experience in managing geographically dispersed teams and remote operations.
• Strong understanding of telecom network technologies, service provisioning, and operational support systems.
• Excellent leadership, communication, and interpersonal skills, with a focus on remote team management.
• Demonstrated ability to drive operational improvements and manage complex projects in a remote setting.

Benefits

• Highly competitive salary and potential for annual bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous remote work allowance and home office setup support.
• Opportunities for career advancement and professional development.
• A supportive and dynamic remote work culture that values collaboration and innovation.

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