Technical Support Engineer

Reference:11370 CM Consultant: Christa Mostert

Job Description

• Provide first-line post-sales technical support to international customers.
• Diagnose and resolve technical queries and **escalate** complex issues when required.
• Manage customer issues through to resolution.
• Develop and maintain support platforms, ticketing systems, FAQs and knowledge bases.
• Manage customer onboarding and create training materials.
• Maintain accurate customer hardware, firmware and configuration records.
• Create technical documentation, user guides and troubleshooting resources.
• Analyse recurring issues and work with engineering teams on product improvements.
• Monitor support performance and improve customer support processes.

Qualifications

• BEng, BSc Eng, BTech or National Diploma in Electronic, Electrical, Computer or Mechatronic Engineering, or equivalent.
• 2+ years’ experience in a customer-facing technical role.
• Understanding of RF and digital communication fundamentals.
• Ability to interpret schematics, technical documents, test reports and telemetry logs.
• Experience with laboratory equipment such as spectrum analysers, signal generators and power meters.
• Understanding of FPGA firmware and embedded C.
• Experience with Git, Jira, Confluence, Slack or similar tools.
• Satellite, aerospace, RF/communications or embedded systems experience advantageous.
• Python scripting and satellite communication knowledge advantageous.
• Excellent English communication and technical writing skills.
• Strong organisation, problem-solving and customer service skills.
• Valid passport and willingness to travel internationally when required.
• South African citizenship or valid work permit.

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