Assistant Property Manager
Description
Office Beacon is looking for a highly organized and reliable Property Management Assistant to support our day-to-day property management operations. This role will involve tenant communication, rent reminders and follow-ups, leasing and renewal tracking, maintenance request coordination, vendor follow-ups, and weekly reporting. The ideal candidate should have excellent written and spoken English, strong customer service skills, be detail-oriented and tech-savvy, and be comfortable using tools such as Google Workspace, Google Voice/OpenPhone, Trello, Asana, Slack, Google Forms, and Excel. Experience with property management platforms or CRMs such as AppFolio, Yardi, Zoho, or Avail is a plus.
Description
Office Beacon is looking for a highly organized and reliable Property Management Assistant to support our day-to-day property management operations. This role will involve tenant communication, rent reminders and follow-ups, leasing and renewal tracking, maintenance request coordination, vendor follow-ups, and weekly reporting. The ideal candidate should have excellent written and spoken English, strong customer service skills, be detail-oriented and tech-savvy, and be comfortable using tools such as Google Workspace, Google Voice/OpenPhone, Trello, Asana, Slack, Google Forms, and Excel. Experience with property management platforms or CRMs such as AppFolio, Yardi, Zoho, or Avail is a plus.
Requirements
- Customer service or administrative experience
- Excellent written and spoken English
- Strong computer and tech skills
- Highly organized, reliable, and detail-oriented
- Excellent communication and follow-up skills
- Experience managing tenants, customers, or vendors
- Proficiency in Google Workspace and Google Sheets/Excel
- Familiarity with CRM and task-management tools
- Ability to work independently and professionally
Responsibilities
- Tenant Communication: Respond to tenant emails/texts, answer common questions, send rent reminders, and escalat ... urgent issues.
- Maintenance Coordination: Receive and log maintenance requests, assign vendors, track repairs, and follow up until completion.
- Vendor Management: Coordinate vendor schedules and ensure maintenance work is completed on time.
- Rent & Lease Tracking: Follow up on rent and maintain lease expiration and renewal records.
- Reporting & Administration: Maintain maintenance tracking systems and prepare weekly tenant and property updates.
- Customer Service: Maintain professional, friendly communication and confirm tenant satisfaction after maintenance is completed.
Core Focus Areas
- Tenant communication and customer service
- Maintenance and vendor coordination
- Rent tracking and follow-ups
- Leasing and renewal administration
- Administrative reporting and task management
Schedule
16:00 – 01:00 SAST — South African Time
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