Logs and tracks all enquiries and complaints on the system (first line of support).
Handles all general and specific telephonic contact.
Assist walk-in clients
Conducts preliminary investigations.
Liaises with relevant parties to resolve complaints.
Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
Manage office petty cash, stationery and office consumables
Supervise the temporary staff
Compile and submit attendance register and time sheet
Assist Designated Agent with admin work
Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.
Knowledge / Experience / Skills / Abilities
Ability to withstand pressure and provide the clients/customers with above average services
Must at all times be diplomatic and assertive with customers/clients
Ability to overcome obstacles, make informed decisions and resolve customer problems
Ability to work independently and use initiative along with problem solving abilities
Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
Must be a good team player and achieve objectives as set out by supervisor
Must be meticulous in carrying out tasks/instructions etc.
Must have interpersonal and telephone etiquette skills
Customer Service Agent Cape Town CBD, ZA
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Customer Service Agent • Cape Town, Western Cape, ZA