Helpdesk Support Technician

About the Role

Our client is looking for a skilled and motivated Helpdesk Support Technician to join their fully remote technical support team. You will be responsible for providing comprehensive IT support to end-users, troubleshooting hardware, software, and network issues, and ensuring the smooth operation of their IT infrastructure. This role requires excellent problem-solving skills and a customer-centric approach, even when working remotely. This is an exciting opportunity to join a growing company and contribute to a seamless technological experience for users nationwide, working from your preferred location near Nelspruit.

Key Responsibilities

• Provide first and second-level technical support to end-users via remote assistance tools.
• Diagnose and resolve hardware, software, network, and peripheral device issues.
• Install, configure, and upgrade computer hardware and software applications.
• Manage user accounts and permissions within Active Directory.
• Document support incidents, solutions, and procedures in the ticketing system.
• Assist with IT asset management and inventory tracking.

Requirements

• 1-3 years of experience in a helpdesk or technical support role.
• Proficiency in troubleshooting Windows and macOS environments.
• Basic understanding of network protocols and security best practices.
• Experience with remote support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive salary with regular performance reviews.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health insurance coverage.
• Paid training and opportunities for IT certifications.
• A collaborative and supportive virtual team culture.

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