Online Retail Assistant

About the Role

Our client is looking for a highly organized and detail-oriented Online Retail Assistant to provide crucial support for their e-commerce operations, working entirely remotely. This role involves assisting with a variety of tasks essential for the smooth functioning of the online store, from managing product listings to handling customer inquiries and processing orders. You will be an integral part of the digital team, ensuring that our online customers receive prompt and efficient service, contributing directly to the success of the business from your home office. This is an excellent opportunity for someone looking to gain experience in the online retail sector with the flexibility of a remote, part-time schedule, supporting operations based in Mpumalanga .

Key Responsibilities

• Assist in uploading and maintaining product information, descriptions, and images on the e-commerce website.
• Process online orders accurately and efficiently, coordinating with fulfillment teams.
• Respond to customer inquiries via email and live chat, providing timely and helpful support.
• Assist with managing customer returns and exchanges, ensuring a smooth process.
• Monitor website content for accuracy and suggest improvements to enhance user experience.
• Perform data entry and maintain organized records of online sales and customer interactions.

Requirements

• Previous experience in an administrative or customer service role, preferably in e-commerce.
• Strong organizational skills and exceptional attention to detail.
• Excellent written communication skills for customer interactions.
• Proficiency with computers and common office software (e.g., Microsoft Office Suite, Google Workspace).
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• A keen interest in online retail and digital platforms, supporting a business based in Mpumalanga.

Benefits

• Competitive hourly wage, paid bi-weekly.
• Flexible part-time working hours, allowing for excellent work-life balance.
• Work from home, eliminating commute time and costs.
• Opportunities to learn about various aspects of e-commerce operations.
• Supportive remote team environment, fostering collaboration and growth.

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