Retail Team Lead

About the Role

Our client is looking for an experienced and dependable Retail Team Lead to support operations and customer service in their store located in Upington . This role involves guiding a team of retail associates, ensuring high standards of customer service, and assisting with operational tasks to achieve store goals. You will act as a key point of contact for both customers and staff, providing leadership and support on the sales floor. This position offers a great opportunity for career development in retail leadership, contributing to a positive store environment and the overall success of the business.

Key Responsibilities

• Lead and motivate a team of retail associates to deliver excellent customer service and achieve sales targets.
• Assist customers with product inquiries, sales, and problem resolution on the floor.
• Support the store manager in daily operations, including opening/closing, cash handling, and stock management.
• Ensure adherence to company policies, procedures, and visual merchandising standards.
• Provide on-the-job training and guidance to junior team members.

Requirements

• Previous experience in a retail environment, with demonstrated leadership or supervisory responsibilities.
• Strong customer service and sales skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple tasks.
• Familiarity with retail POS systems and basic inventory management.

Benefits

• Competitive salary with potential for bonuses.
• Employee discounts on store products.
• Opportunities for advancement to management positions.
• Training and development focused on leadership and retail operations.

#J-18808-Ljbffr