Hotel Front Desk Supervisor - Rustenburg

About the Role

Our client is looking for a motivated and organized Hotel Front Desk Supervisor to lead their front desk operations in Rustenburg, North West . This hands-on role involves managing the daily operations of the front desk, ensuring efficient check-in and check-out processes, and providing exceptional customer service to all guests. You will supervise a team of front desk agents, train them on procedures, and ensure adherence to hotel standards. This is a critical on-site position, vital for creating a positive first impression and ensuring guest satisfaction from the moment they arrive.

Key Responsibilities

• Supervise and coordinate the activities of the front desk team, including scheduling and task assignment.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Process payments, reconcile cash drawers, and manage billing for guests.
• Train new front desk staff on hotel policies, procedures, and service standards.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are available.

Requirements

• Minimum 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
• Excellent customer service and communication skills.
• Proficiency in hotel property management systems (PMS).
• Strong organizational and multitasking abilities.
• Ability to work flexible hours, including weekends and holidays.

Benefits

• Competitive salary commensurate with experience.
• On-site work in a bustling hotel environment in Rustenburg .
• Opportunities for career advancement within the hospitality sector.
• Staff meals and uniform provided.
• Friendly and supportive team atmosphere.

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