Claims Handler - Motor Vehicle Insurance

About the Role

Our client is seeking a detail-oriented and empathetic Claims Handler specializing in motor vehicle insurance for their operations in Welkom . In this critical role, you will manage the end-to-end claims process for vehicle accidents, from initial notification to final settlement. You will assess damage, liaise with policyholders, repairers, and other relevant parties, ensuring a fair and efficient resolution. This position is perfect for individuals who possess strong investigative skills, excellent communication abilities, and a commitment to providing outstanding customer service in the Free State province.

Key Responsibilities

• Receive and log new motor vehicle insurance claims accurately and efficiently.
• Assess claim validity based on policy terms, conditions, and supporting documentation.
• Contact policyholders and relevant parties to gather necessary information and evidence.
• Evaluate repair quotes and manage relationships with approved repair workshops.
• Determine the settlement amount based on assessment findings and policy limits.
• Ensure compliance with all regulatory requirements and company claims handling procedures.

Requirements

• Previous experience in handling motor vehicle insurance claims is essential.
• Solid understanding of vehicle repair processes and costs.
• Excellent communication, negotiation, and problem-solving skills.
• Strong organizational abilities and the capacity to manage a caseload effectively.
• Proficiency in claims management systems and Microsoft Office applications.
• A proactive approach to identifying and mitigating fraudulent claims.

Benefits

• Competitive salary package with performance bonuses.
• Flexible hybrid work arrangement.
• Opportunities for professional growth and specialized training in claims management.
• Contribution to a provident fund.
• A supportive and team-oriented work atmosphere.

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