Quality Assurance Expert: Pietermaritzburg KZN

To provide effective Quality Assurance Control and Supervision, and to ensure compliance of divisional quality standards within the business unit. Furthermore ensuring full compliance with service/company procedures. Special focus in assuring quality service to all customers and full compliance to Global Pest Control and Fumigation Standards. Requirements KEY WORK OUTPUTS & ACCOUNTABILITIES - Conduct regular infield reviews/ assessments with service technicians to monitor abilities. - Continued communication and interaction with external clients. - H&S Branch Audits – Pest Control. - New Product trials. - Internal Training and Customer Education. - Ensuring quality Rentokil Services and Installations through QA Checks = 10 Calls per week (All new installations and upgrades, Existing Clients, Top Tier, High Risk) - Assist in basic installations from time to time. - Complying with RISA codes of practice: Code of Conduct, Ensure Compliance with Legislation and Regulations. - Assist Customers with Audit preparations, ensuring all documentation is at hand and up to date. - Follow up on actions and recommendations to ensure compliance between Rentokil and Customer. - Compile and communicate Monthly QA reports. - Ensure all H&S Practices are in place for PPE/PPC and report on non-compliance. - Ensure the correct use of company Approved Product List (APL) and report on non-compliance. SKILLS & COMPETENCIES - Self-starter takes initiative - Excellent communication skills - Good planning, time management and organizational skills - Good facilitation skills to drive long term development and capability - Has ambition, perseverance is disciplined and goal focussed - Good problem solving skills - Good analytical skills with the ability to make business appropriate recommendations - Collaborates well with others, building relationships to achieve team objectives - Excellent time management - Establish and maintain effective communication with the service department, and offer quality support to staff and clients alike QUALIFICATIONS & EXPERIENCE - Matric - Full NCPC - Registered Pest Control Operator with P-Number - Must have FUMIGATION qualification in Silos,Stacks,Containers,ISPM15 - Experience with Phosphine and Methyl Bromide Gas - Above average Pest Control Product knowledge and Technical Skills. - Computer Literate MS Office, Google - Facilitator qualification would be advantages - Competencies in line with WL2 requirement