Hotel Operations Supervisor - Benoni

About the Role

Our client is seeking a proactive and capable Hotel Operations Supervisor to oversee various operational departments at their establishment in Benoni, Gauteng . This role is critical for ensuring the smooth day-to-day running of the hotel, focusing on guest satisfaction, staff supervision, and maintaining high operational standards across housekeeping, front office, and general hotel services. This position requires a strong presence on-site to manage teams effectively and address operational challenges in real-time, ensuring a seamless experience for guests and efficient workflow for staff.

Key Responsibilities

• Supervise daily operations of key hotel departments, including housekeeping and front desk.
• Ensure all hotel services are delivered to the highest standards of quality and guest satisfaction.
• Manage staff performance, provide training, and ensure adherence to hotel policies and procedures.
• Conduct regular inspections of rooms and public areas to maintain cleanliness and presentation standards.
• Assist in coordinating with other departments to resolve operational issues promptly.
• Handle guest complaints and ensure swift, satisfactory resolutions.

Requirements

• Minimum 3 years of experience in hotel operations or a supervisory role within the hospitality industry.
• Proven ability to lead and motivate a team.
• Strong understanding of hotel operations, including housekeeping and front desk procedures.
• Excellent problem-solving and decision-making skills.
• Ability to work under pressure and manage multiple tasks simultaneously.

Benefits

• Competitive salary and potential for overtime pay.
• On-site role with direct impact on hotel operations in Benoni.
• Opportunities for career growth within the hotel group.
• Uniform and meals provided during shifts.
• A dynamic and challenging work environment.

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