Junior Telecoms Support Specialist
About the Role
Our client is seeking an enthusiastic and motivated Junior Telecoms Support Specialist to join their team in Welkom . This role is perfect for an individual eager to begin or advance their career in the telecommunications industry, providing essential first-line support and technical assistance. You will be instrumental in helping users resolve connectivity issues, manage their accounts, and understand our services, working within a hybrid model that balances office-based learning and collaboration with remote flexibility. This position offers significant opportunities for skill development and hands-on experience in a rapidly evolving sector, contributing to customer satisfaction and operational efficiency within the Free State province.
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat regarding telecom services and equipment.
- Assist users with troubleshooting common issues such as connectivity problems, service disruptions, and equipment setup.
- Guide customers through account management tasks, billing inquiries, and service changes.
- Escalate complex technical issues to senior support staff or relevant departments.
- Document customer interactions, issues, and resolutions accurately in the support ticketing system.
- Contribute to the knowledge base by documenting solutions and common troubleshooting steps.
Requirements
- High school diploma or equivalent; a relevant diploma or certificate in IT or Telecommunications is advantageous.
- Basic understanding of telecommunications concepts, including internet connectivity and telephony.
- Familiarity with computer hardware, software, and operating systems.
- Strong customer service orientation and a patient, helpful attitude.
- Good verbal and written communication skills.
- Ability to learn new technologies quickly and adapt to changing processes.
Benefits
- Competitive starting salary with opportunities for increases based on performance.
- Comprehensive health and wellness benefits.
- Paid training and certification programs.
- Hybrid work arrangement offering a blend of office and remote work.
- Supportive team environment with mentorship from experienced professionals.
- Exposure to diverse telecommunications technologies and customer support scenarios.
#J-18808-Ljbffr