IT Helpdesk Analyst

About the Role

Our client is seeking an enthusiastic and capable IT Helpdesk Analyst to join their IT department in Pretoria . This role involves providing first-level technical support to employees, resolving hardware, software, and network issues to ensure seamless daily operations. You will work in a hybrid model, balancing remote work with essential on-site presence for critical tasks and team collaboration. This is an excellent opportunity to contribute to a stable IT infrastructure and support a dedicated team in the administrative capital of South Africa.

Key Responsibilities

• Respond to and resolve IT support requests from employees via phone, email, or helpdesk system.
• Install, configure, and maintain computer hardware, software, systems, networks, and printers.
• Provide support for company-issued mobile devices and related applications.
• Document all support activities and resolutions in the IT ticketing system.
• Assist in the creation and maintenance of IT documentation and user guides.
• Collaborate with senior IT staff on troubleshooting complex issues and system upgrades.

Requirements

• 1-2 years of experience in an IT support or helpdesk role.
• Knowledge of Windows and macOS operating systems.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with common office productivity software (e.g., Microsoft Office Suite).
• Strong customer service orientation and communication skills.
• Ability to work effectively in a hybrid environment in Pretoria .

Benefits

• Competitive starting salary and annual reviews.
• Hybrid work arrangement offering flexibility.
• Medical aid and provident fund contributions.
• Opportunities for IT certifications and training.
• Supportive IT team and a professional work environment in Pretoria .

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