IT Support Apprentice

About the Role

Our client is seeking a dedicated IT Support Apprentice to join their team in Rustenburg . This hybrid role offers a blend of remote work flexibility and in-person collaboration, providing hands-on experience in troubleshooting hardware, software, and network issues. You will be integral in ensuring the smooth operation of our client's IT infrastructure, providing essential support to employees. This apprenticeship is designed for individuals with a passion for technology and a desire to build a career in IT support, offering structured learning and exposure to various IT environments and systems within a supportive team setting.

Key Responsibilities

• Provide first-level technical support to end-users, both remotely and in the office.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist with user account management and access control.
• Document technical issues and solutions in the IT helpdesk system.
• Participate in IT projects and system upgrades as required.

Requirements

• A strong interest in Information Technology and technical problem-solving.
• Basic knowledge of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Excellent customer service and communication skills.
• Ability to work effectively both independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• A matric certificate or equivalent qualification.

Benefits

• Structured apprenticeship program with clear learning objectives.
• Hands-on experience with a variety of IT systems and equipment.
• Mentorship from experienced IT professionals.
• Opportunity to gain industry certifications.
• Hybrid work model offering flexibility and in-office experience.

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