Lodge or Camp Manager

SUMMARY:
Luxury Safari Lodge Portfolio, situated within the world-renowned Sabi Sands Private Game Reserve is looking for an experienced and operationally excellent Lodge or Camp Manager for one of their Lodges

This 5*safari destination is operating at the very pinnacle of the luxury lodge sector, the property is synonymous with exceptional wildlife, uncompromising service standards and a guest experience that consistently ranks among the finest on the continent.

This is a rare opportunity for an accomplished hospitality leader to step into a senior operational role at a property where excellence is not aspirational but a benchmark.

Reporting to the General Manager, the Lodge / Camp Manager will take full accountability for the day-to-day operations of the lodge, leading a multi-disciplinary team with a clear focus on service excellence, guest relations and staff development.

POSITION INFO:
Duties:

Maintaining the deeply personal, “at-home” guest experience for which the lodge is celebrated
Overseeing recruitment, inductions, onboarding and performance management
Effective financial oversight through stock control and order administration
Ensuring the highest standards of housekeeping, maintenance and gardening
Managing concierge and reception operations.
Responsible for equipment and product quality
Seamless interdepartmental communication
Active participation in the lodge’s sustainability objectives and conservation purpose.

Requirements:

Grade 12
A formal hospitality qualification
A minimum of 6 years’ hospitality management experience
Proven track record in a 5* lodge or internationally recognised luxury hotel environment.
Outstanding service standards and a genuine passion for the luxury hospitality industry.
Thorough Food & Beverage knowledge, including product terminology and preparation methods; an awareness of dietary requirements and allergies is essential.
Sound financial management ability, including stock control and order administration.
Excellent command of English; proficiency in a second language would be advantageous.
Strong management and communication skills with a developmental, empowering approach to leading and growing a team.
A solid understanding of housekeeping and maintenance procedures and standards.
Knowledge of basic labour law, disciplinary procedures and HR best practices.
Good computer literacy and sound reporting ability.
An awareness of current trends and developments within the luxury lodge and food industries.
An assertive, patient and highly organised individual with exceptional attention to detail.
A hardworking, cooperative nature and calm demeanour under pressure.
A valid Driver’s licence.