Reservations Specialist

This is a key operational role for a polished, guest-focused hospitality professional who takes pride in delivering a seamless reservations experience from the first point of contact through to arrival. The successful candidate will bring strong communication skills, solid reservations system knowledge, and the ability to manage a busy bookings operation accurately and efficiently in a live-in environment.

Core Criteria:

• Proven experience in a reservations role within a luxury lodge, hotel, or hospitality establishment
• Strong knowledge of reservations systems and booking platforms
• Excellent written and verbal communication skills with a warm, professional manner
• High attention to detail and accuracy in processing bookings, confirmations, and guest correspondence
• Ability to manage multiple bookings and enquiries simultaneously under pressure
• Strong organisational and administrative skills
• Guest-focused with the ability to deliver a personalised and professional experience from first contact
• Computer literate with solid Microsoft Office skills
• Flexible and reliable with a strong work ethic
• Comfortable living and working in a remote environment

Core Responsibilities:

• Manage all incoming reservations enquiries across all channels, including email, phone, and online booking platforms
• Process bookings accurately and timeously, issuing confirmations and pro forma invoices as required
• Maintain an up-to-date and accurate reservations system at all times
• Communicate guest preferences, special requirements, and arrival details to all relevant departments
• Handle booking amendments, cancellations, and no-shows in line with property policies
• Build and maintain strong relationships with agents, operators, and direct guests
• Prepare daily, weekly, and monthly occupancy and reservations reports for management
• Support the wider operations team with administrative tasks as required
• Ensure all guest correspondence is professional, accurate, and reflects the property's brand standards

Remuneration & Benefits:

• Live-in position
• 6 / 2 days work cycle
• 21 days annual leave per annum
• Provident fund
• Meals not included