Retail Store Manager - Richards Bay

Responsibilities

• Oversee daily store operations to achieve sales, profitability, and operational targets.
• Develop and implement store strategies, sales plans, and promotional initiatives.
• Manage inventory, stock availability, merchandising, and pricing strategies.
• Monitor market trends and adjust strategies to maximise revenue and competitiveness.
• Ensure store security, safety, and compliance with legal and regulatory requirements.
• Maintain high standards of customer service and build strong stakeholder relationships.
• Resolve customer queries and operational issues efficiently and professionally.
• Supervise, schedule, and manage staff performance and productivity.
• Conduct performance reviews, support staff development, and handle employee relations matters.
• Manage budgets, control costs, and monitor financial performance against targets.
• Identify risks, maintain compliance standards, and ensure adherence to internal policies and procedures.

Requirements

• Diploma in Business Administration, Sales, or Marketing (NQF 6).
• Bachelor’s Degree (NQF 7) advantageous.
• Minimum 5 years’ experience in retail sales or marketing.
• At least 3 years’ experience in a supervisory or management role.
• Strong understanding of retail operations, merchandising, and sales performance management.
• Computer literacy (MS Office and relevant systems).
• Knowledge of compliance, risk management, and health & safety standards.
• Strong leadership, planning, and organisational skills.
• Excellent communication and interpersonal skills.
• Customer-focused with strong problem-solving and analytical abilities.
• Resilient, proactive, and results driven.

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