Warehouse and Logistics Specialist

Minimum requirements for the role:

• Must have a relevant tertiary qualification
• Minimum 3 years' experience in warehouse management, logistics, inventory control, spare parts, operations, or a similar environment
• Experience working with technical equipment, machinery, electronics, agricultural equipment, or other specialised products would be advantageous
• Strong understanding of inventory management, receiving, dispatch, stock control, and warehouse procedures
• Proven ability to manage multiple operational functions simultaneously
• Strong administrative and organisational skills with exceptional attention to detail
• Must have experience using Salesforce, ERP, inventory management, or similar business systems
• Strong ability to learn and adapt to new technology and software platforms
• Proven experience working with couriers, freight forwarders, logistics providers, and customs partners
• Experience with import and export documentation would be advantageous
• Comfortable handling technical equipment and hazardous materials, including LiPo batteries, in accordance with safety procedures
• Proven ability to identify and implement warehouse layout and process improvements
• Good computer literacy, particularly Microsoft Office and inventory management systems
• Must have a valid driver's licence; A forklift licence would be advantageous
• Fluency in English (Read, Write, Speak)
• Experience within agriculture, drones, robotics, technology, engineering, or another fast-growing operational environment would be advantageous

The successful candidate will be responsible for:

• Managing the full warehouse inventory using Salesforce or relevant business systems, including receiving, stock counts, stock movements, and order processing.
• Receiving, inspecting, verifying, and correctly storing incoming drones, spare parts, batteries, and precision agriculture equipment.
• Maintaining accurate and up-to-date stock records and investigating and resolving inventory discrepancies promptly.
• Organising and optimising the warehouse layout, including racking, bin locations, picking areas, and storage of slow-moving stock.
• Implementing efficient stock control procedures to maximise warehouse space, picking efficiency, and inventory accuracy.
• Establishing and following clear procedures for releasing stock following customer payment or internal approval.
• Ensuring all stock movements are accurately recorded and traceable.
• Preparing and dispatching customer orders, equipment, stock, and trailers for the Sales and Technical teams.
• Coordinating inbound and outbound shipments with couriers, freight forwarders, transport companies, and logistics partners.
• Ensuring orders are accurately picked, packed, documented, and dispatched within required timeframes.
• Tracking shipments from collection through to delivery and proactively addressing delays or discrepancies.
• Coordinating import and export documentation and working with customs agents and relevant logistics partners when required.
• Investigating missing, damaged, or delayed shipments and managing claims through to resolution.
• Maintaining accurate records of all dispatches, deliveries, returns, and logistics-related issues.
• Managing spare parts inventory, including stock control, invoicing, warranty tracking, disassembly, and write-offs in accordance with company procedures.
• Maintaining accurate serial number records for warranty management, audits, traceability, and stock control.
• Coordinating with the Technical team to ensure required parts and equipment are available for repairs and maintenance.
• Assisting with preparing and checking technical equipment prior to dispatch.
• Supporting the Technical team with equipment preparation and testing where required.
• Ensuring returned equipment and spare parts are correctly processed, recorded, and stored.
• Handling and storing hazardous materials, including LiPo batteries, in accordance with applicable safety procedures and company protocols.
• Maintaining a clean, organised, and safe warehouse environment at all times.
• Ensuring appropriate storage procedures are followed for drones, batteries, electronics, and other technical equipment.
• Supporting regular stock counts, internal audits, and financial reporting requirements.
• Ensuring warehouse processes comply with company policies and relevant safety and operational requirements.
• Reporting damaged, missing, or unsafe equipment promptly and ensuring appropriate corrective action is taken.
• Identifying opportunities to improve warehouse layout, stock control, dispatch processes, and operational efficiency.
• Implementing practical improvements that increase accountability, accuracy, and turnaround times.
• Developing and maintaining clear warehouse procedures and administrative systems.
• Monitoring recurring inventory and logistics issues and implementing solutions to prevent them from occurring again.
• Supporting the continued development of scalable warehouse processes as the South African operations grow.
• Liaising closely with Sales regarding stock availability, customer orders, and delivery timelines.
• Working with the Technical team regarding spare parts, equipment preparation, repairs, and dispatch requirements.
• Coordinating with Finance regarding stock records, invoicing, payments, stock counts, and inventory reporting.
• Providing regular updates on stock availability, outstanding orders, shipments, and logistics issues.
• Ensuring effective communication across departments to minimise delays and administrative errors.

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