Senior Technical Service Value & Analytics Specialist

Our client, a leading enterprise technology services company specialising in intelligent digital operations, is urgently seeking a Senior Technical Service Value & Analytics Specialist to be responsible for producing trusted technical service intelligence and defensible value-realisation evidence by analysing monitoring, observability and service-management data. The role requires the ability to validate data quality and limitations, translate complex technical information into meaningful customer insights, and develop measurable improvement recommendations and reusable analytical methodologies.

The position is accountable for the quality, integrity and defensibility of its analysis and measurement, rather than ownership of every operational action or business benefit resulting from its recommendations.

The specialist will provide analytical and service-value support to Account Executives, Service Delivery Managers, programme teams and project stakeholders, while maintaining clearly defined accountability boundaries. The role does not assume contractual, commercial, operational or delivery accountability that sits with these stakeholders.

In order to be considered the following is required:

• A relevant ICT, Computing, Engineering, Information Systems, Analytics qualification or equivalent professionally assessed capability
• Practical experience with ScienceLogic/SL1 and/or Motadata ObserveOps. Equivalent monitoring or observability experience will also be considered, provided there is a credible readiness plan
• Experience working within regulated, public-sector, financial-services or multi-provider enterprise environments
• Relevant training in ITIL, monitoring / observability, analytics, business analysis or value management, supported by demonstrable practical application
• Experience developing reusable metric dictionaries, analytical templates, dashboards and/or measurement methodologies
• Exposure to application performance, logs / traces / flows, database or middleware performance and/or controlled automation

The successful candidate will be expected to:

• Produce reproducible analytical outputs with clearly documented sources, calculations, coverage and limitations
• Develop defensible findings that distinguish between symptoms, plausible causes, service implications and areas of uncertainty
• Translate complex technical information into clear technical and executive-level explanations, including practical action options and clearly identified decision owners
• Define credible KPIs, baselines and value hypotheses that are aligned with genuine service or business objectives
• Provide transparent comparisons between expected and measured value, with appropriate attribution and validation
• Ensure reliable delivery, disciplined scope management, visible dependencies and effective handover
• Develop reusable methods, templates and knowledge assets that can be safely and consistently applied by other team members

We are looking for someone who will bring a combination of technical analytical capability, service-management understanding and commercial awareness, with a strong focus on data integrity, evidence-based insights and measurable value.

Please URGENTLY email your CV for consideration, if you are comfortable working with complex technical environments, challenging data quality where necessary, communicating findings to both technical and executive audiences and turning service data into practical insights that support continuous improvement and informed decision-making

Information displayed above is not limited to the advertisement.

Please consider your application unsuccessful if you have not received a response within 14 days of submitting your application.