INTERNAL SALES ORDERS CLERK (EE)

INTERNAL SALES ORDERS CLERK (EE)

Overview: Receiving, confirming and effective processing of all orders and providing customers with accurate information on all products regarding availability, delivery, etc.

Duties:

Order Processing:

• Receive, confirm, and process sales orders on an ongoing basis from customers, reps and agents.

Credit notes:

• Ensure correct contract prices and dates on Syspro.

Product Knowledge:

• Provide basic product knowledge for products.

• Attend weekly product training

Telephone/Communication skills:

• Demonstrate courteous telephone skills.

• Build customer relations, inform them of new products and price increase.

Filing Controls/ Housekeeping:

• Filing to be correctly done and regularly updated.

Contract Pricing:

• Manage contract pricing for all customers.

Department correspondence:

• Draft responses to queries.

ETA on out of stocks:

• Communicate ETA to sales team daily

• Get updates from production manager on ETA of out of stocks

Back-orders:

• Release back orders and print picking slips in warehouse (when stock available). Report to be done weekly

Customer:

• Ensure clear communication.

Assist Sales Representatives:

• Assist with customer information, including orders not delivered, ETA on out of stocks, contract pricing etc.

Switchboard:

• Relieve on switchboard when needed.

Requirements:

A tertiary qualification in cost accounting, or a related field.

3-5 years working knowledge of a production administrative environment and basic cost accounting.

Experience in a global multinational company will be beneficial.

Excellent numeracy skills.

Exceptional customer Service

Experience with Syspro advantageous.

Position based in Durban , KZN

Remuneration:

R15k negotiable, medical aid and provident fund

. Skillset Required: Order Processing, Credit notes, Product Knowledge, Telephone skills, Communication skills, Customer relations, Filing Controls, Housekeeping, Contract Pricing, Department correspondence, ETA communication, Back-orders management, Customer communication, Assisting Sales Representatives, Switchboard operation, Cost accounting, Numeracy skills, Customer Service, Syspro