Job description
Key Responsibilities:
- Work alongside business departments (Sales, HR, Finance, Technical Support, Production, Marketing) to observe, document and map processes.
- Assist in identifying and prioritising opportunities where AI and automation can reduce manual effort, cycle time or error rates.
- Build, test and deploy automation agents and workflows on the internal AI platform.
- Contribute to the development and maintenance of platform components including model gateway, agent run times, retrieval services, tool integrations and user access surfaces.
- Implement and maintain integrations between the AI platform and business systems (ERP, CRM, ticketing, knowledge sources).
- Monitor platform usage, cost and performance; resolve routine issues and escalate incidents as required.
- Prepare and maintain evaluation and regression test sets for deployed automations.
- Apply data classification, access control, privacy and audit requirements to all automation solutions.
- Document processes, solutions and design decisions for knowledge retention.
- Provide first-line support and guidance to departmental users of deployed automations.
- Participate in code reviews, design discussions and knowledge-sharing sessions.
- Stay updated on developments in AI models, tooling and automation practices.
- Communicate progress, risks and blockers clearly to managers and stakeholders.
- Job Experience and Skills Required:
- Bachelors degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, Electronic Engineering or related field
- 02 years experience in software development, automation, data engineering or related discipline (academic, internship or project work considered)
- Practical exposure to Python and at least one AI/LLM framework or API
- Working knowledge of version control, relational databases and web APIs
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