Spa Manager

The ideal candidate is a revenue-focused spa professional who thrives on driving treatment sales, retail performance and therapist productivity, while remaining willing to step into treatments themselves when needed. You'll work closely with lodge management to weave the spa seamlessly into the wider guest journey.

Core Criteria:

• Nationally recognised qualification in Somatology, Beauty Therapy, Spa Therapy or equivalent (minimum 2-year qualification preferred); ITEC, CIDESCO or CIBTAC advantageous
• Massage therapy qualification essential
• Minimum 5 years' experience in the spa/wellness industry
• Minimum 2 years' experience in a management or supervisory capacity
• Experience within a luxury hotel, lodge, resort or destination spa strongly preferred; safari lodge exposure advantageous
• Proven track record managing a team and delivering against revenue targets
• Experience with stock control, ordering and spa booking/POS systems
• Strong retail sales and upselling ability
• First Aid qualification and valid driver's licence advantageous
• Commercially minded, financially aware, highly organised and a confident leader
• Comfortable in a remote lodge setting, flexible with weekends and public holidays

Core Responsibilities:

• Manage the spa's daily operations, ensuring luxury standards of presentation, hygiene and treatment protocol
• Oversee bookings, therapist scheduling and treatment allocation to maximise utilisation
• Take ownership of monthly revenue targets across treatments and retail, tracking performance closely
• Design promotions, packages and seasonal campaigns to build occupancy
• Recruit, train, schedule and manage the performance of the therapy team
• Maintain accurate stock control, ordering and cash-up procedures within budget
• Develop and uphold spa SOPs, run treatment audits and ongoing product training
• Partner with lodge management to integrate the spa into the broader guest experience
• Lead by example, staying hands-on with treatments when operationally required

On Offer:

• Performance-based incentive structure
• Live-in position with single accommodation and staff meals provided