Food and Beverage Supervisor

The Food & Beverage Supervisor supports the Food & Beverage Manager in delivering an exceptional dining experience that reflects five-star service standards. The role is responsible for the day-to-day supervision of F&B operations, ensuring service excellence, staff performance, hygiene compliance, and seamless coordination between kitchen and service teams in a luxury safari lodge environment.

Guest Experience & Service Excellence

• Deliver personalised, five-star dining experiences across all meal periods.
• Engage with guests to ensure satisfaction and manage special dietary requirements.
• Handle guest feedback and resolve service issues professionally and discreetly.
• Maintain a visible presence during service to ensure standards are consistently met.

Operational Supervision

• Supervise daily F&B service operations including:
• Restaurant, bar, boma, bush dinners, in-room dining, and safari meals.
• Ensure service setups, timings, and transitions are executed flawlessly.
• Coordinate closely with the Kitchen, Front Office, and Safari teams.
• Conduct pre-service briefings and post-service debriefs.

Staff Supervision & Training

• Supervise waiters, bartenders, hosts, and service assistants on shift.
• Ensure staff grooming, uniform standards, and professional conduct.
• Assist with onboarding, training, and ongoing coaching of F&B staff.
• Support performance management and address minor disciplinary issues in line with company policy.
• Foster a positive, respectful, and service-driven team culture.

Stock Control & Cost Awareness

• Assist with stock control, requisitions, and stock rotation.
• Monitor breakages, wastage, and portion control.
• Ensure correct handling and storage of food, beverages, and equipment.