Senior Reservationist

Qualifications & Experience

• Grade 12 / Matric qualification.
• Relevant qualification in Hospitality, Tourism, Travel or Reservations advantageous.
• Minimum 35 years' experience in a senior reservations role, preferably within a luxury lodge, safari, hotel group or central reservations office.
• Proven experience handling direct, travel-agent and DMC bookings.
• Strong knowledge of reservations procedures from enquiry and quotation through to confirmation.
• Experience working with a reservations or property management system.
• Previous supervisory or team-leadership experience advantageous.
• Strong understanding of rates, commissions, deposits and payment procedures.
• Excellent written and verbal communication skills.
• Strong sales and upselling ability.
• Excellent attention to detail and numerical accuracy.
• Highly organised with the ability to prioritise and manage multiple enquiries simultaneously.
• Ability to work independently and take ownership of daily reservations activity.
• Proficient in Microsoft Office, particularly Outlook, Word and Excel.
• Must be willing and able to work office-based in White River.
• Must be available for rotational weekend and after-hours standby.

Skills & Competencies

• Reservations and booking management
• Sales and conversion skills
• Luxury hospitality knowledge
• Team leadership and supervision
• Excellent written communication
• Customer service
• Commercial awareness
• Financial and numerical accuracy
• Attention to detail
• Time management and organisation
• Problem-solving
• Ability to work under pressure
• Professional telephone and email etiquette
• Strong interpersonal skills
• Ability to work independently

Working Arrangements
Location: White River, Mpumalanga office-based, daily attendance required.
Working Hours: Monday to Friday, 08:0016:30, including a 30-minute lunch break.
Additional Coverage: Weekend and after-hours standby on a rotational basis.
Start Date: As soon as possible, subject to the successful candidate's notice period.
Remuneration: To be discussed based on experience and the responsibilities of the role.
Candidates should be advised that this is an office-based position in White River, Mpumalanga, with daily attendance required.
Candidates currently residing outside the area should have a realistic relocation plan and be able to confirm their expected availability.
When submitting candidates, please include:

• Updated CV
• Current location
• Brief motivation outlining suitability for the position
• Current and expected salary
• Notice period / availability
• Reservations systems used
• Luxury lodge / safari experience
• Travel agent / DMC experience
• Confirmation that they can work from White River
• Confirmation that they are able to participate in the rotational weekend and after-hours standby schedule