Food & Beverage Supervisor

Qualifications & Experience

• Hospitality Management, Food & Beverage Management or related qualification is advantageous.
• Minimum 2–3 years' experience in a Food & Beverage supervisory role.
• Previous experience in a luxury hotel, lodge, safari lodge or 5-star hospitality environment is highly advantageous.
• Strong knowledge of restaurant and bar operations.
• Experience supervising and training F&B staff.
• Experience with guest hosting and luxury service standards.
• Knowledge of stock control and basic cost control.
• Computer literate with good administrative skills.
• Knowledge of Point of Sale systems is advantageous.

Skills & Competencies

• Excellent guest service and communication skills.
• Strong leadership and team-management abilities.
• Excellent attention to detail.
• Strong organisational and time-management skills.
• Good knowledge of food and beverage service.
• Strong problem-solving abilities.
• Ability to work effectively under pressure.
• Excellent interpersonal skills.
• Strong sales and upselling abilities.
• Ability to maintain high service standards.
• Good knowledge of food safety and hygiene procedures.
• Ability to work independently and as part of a team.

Personal Attributes

• Warm, friendly and approachable.
• Professional and well presented.
• Confident and outgoing.
• Passionate about hospitality and guest service.
• Energetic and enthusiastic.
• Hands-on and willing to assist the team.
• Reliable and responsible.
• Flexible and adaptable.
• Strong work ethic.
• Calm and professional when dealing with difficult situations.
• Naturally service-oriented.

ADDITIONAL REQUIREMENTS

• Must be comfortable working in a remote safari lodge environment.
• Flexibility to work shifts, weekends and public holidays.
• Willingness to work extended hours when operational requirements dictate.
• Must be comfortable assisting with different lodge operations when required.
• Previous safari lodge experience is highly advantageous.
• Knowledge of wines and beverages would be advantageous.
• A valid driver's licence is advantageous.
• Accommodation may be provided depending on the lodge's requirements.

REPORTING STRUCTURE

Reports To: Lodge Manager / Food & Beverage Manager

Supervises: Waiters, bartenders and other Food & Beverage staff as delegated by management.

IDEAL CANDIDATE PROFILE

The ideal candidate will be an experienced and hands-on Food & Beverage professional with previous supervisory experience in a luxury hospitality or safari lodge environment. They must have a passion for guest service, the ability to lead a team confidently and the flexibility to assist wherever required.

The successful candidate should be comfortable working in a remote lodge environment and have a strong understanding of luxury dining, guest interaction, staff supervision, service standards and F&B operations.

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