Retail Account Specialist

Role Overview

Role Overview A dynamic retail-focused organisation is seeking a proactive and detail-oriented In-House Account Specialist to manage key retail accounts and support national sales operations. This role is ideal for someone with strong analytical skills, a hands-on approach, and a passion for driving performance across merchandising, replenishment, and store execution. You will serve as the central link between stores, field merchandisers, and sales management-ensuring optimal product performance, compliance, and operational efficiency.

Key Responsibilities

• Monitor store performance through photographs, sales reports, and stock data.
• Issue replenishment purchase orders based on sales trends and stock levels.
• Address merchandising gaps and stock inconsistencies with field teams and sales managers.
• Maintain import tracking sheets and monitor delivery timelines.
• Ensure timely and complete stock receipt across assigned accounts.
• Follow up on merchandising calls to uphold store standards.
• Compile daily and weekly reports on sales, replenishment, and store execution.
• Present insights and recommendations to management.
• Escalate supply chain or compliance issues as needed.
• Conduct store visits to audit merchandising execution and build retailer relationships.
• Provide feedback and guidance to store staff and field merchandisers.

Experience

• Postgraduate degree in Business, Marketing, Retail Management, or related field; orMinimum of 2 years' experience in sales or account management.
• Prior experience in retail or FMCG is advantageous.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Excel (pivot tables, reporting) and data tracking tools.
• Highly organised with the ability to manage multiple accounts.
• Self-motivated and capable of working independently and within a team.
• Valid driver's license and willingness to travel for store visits.
• Ability to work under pressure and meet deadlines in a fast-paced environment.

What's on Offer

• Exposure to leading retail accounts in a growing business.
• Hands-on experience across sales, merchandising, and supply chain operations.
• Supportive work environment with opportunities for professional development.

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