Hotel Manager Or Management Couple - Drakensberg

Sophisticated Boutique Hotel based the Drakensberg (Kamberg area) is looking for an experienced Hotel Manager or Management Couple.

The suitable candidate will be responsible for the overall day-to-day operation of a hotel, ensuring high standards of guest service ; efficient business performance ; and a positive working environment for employees.

Duties:

• Oversee the daily operations of all hotel departments, including reception, housekeeping, food and beverage, maintenance and grounds staff
• Oversee and do wages/time sheets/disciplinary hearings and all leave
• Petty cash - hand to shoppers and record in and outgoing monies
• Ensure guests receive excellent customer service and have a comfortable and enjoyable stay.
• Recruit; train, supervise, and motivate hotel staff.
• Manage staff schedules, performance, attendance, and development.
• Monitor budgets, revenue, expenses, and overall financial performance.
• Implement strategies to maximise occupancy, revenue, and profitability.
• Handle guest complaints and resolve issues promptly and professionally.
• Maintain high standards of cleanliness, safety, security, and presentation throughout the hotel.
• Ensure compliance with health and safety, licensing, employment, and other relevant regulations.
• Coordinate with suppliers, contractors, and external service providers.
• Monitor guest feedback and online reviews and take action to improve service quality.
• Develop and implement operational policies and procedures.
• Prepare reports on hotel performance and provide updates to bookkeeper or owners.
• Support marketing and promotional activities to increase bookings and attract new customers.
• Ensure the hotel consistently meets or exceeds company standards and guest expectations.

Requirements:

• Grade 12
• A formal hospitality qualification
• At least 5+ years’ experience in a similar role at a high-end property
• Strong leadership and team-management skills.
• Excellent communication and customer-service abilities.
• Good organisational and problem-solving skills.
• Financial and budget-management experience.
• Ability to work under pressure and make effective decisions.
• Knowledge of hotel operations and hospitality standards.
• Good understanding of health, safety, and regulatory requirements.
• Previous experience in hospitality or hotel management.
• Flexibility to work evenings, weekends, and holidays when required.

#J-18808-Ljbffr