Customer Service Agent

Car Rental Customer Service Agent – Kempton Park

A car rental company in Gauteng is seeking a professional and customer-focused Customer Service Agent to assist with bookings, vehicle handovers, check-ins, check-outs and administration. Shift work, weekends and overtime may be required. A car rental company based in Gauteng is seeking a professional and service-driven Customer Service Agent to join their team.

The successful candidate will be responsible for assisting clients with vehicle bookings, check-outs, check-ins, vehicle handovers, administration, and ensuring all vehicles are presented to a high standard.

Requirements:

• Matric / Grade 12 preferred


• Valid driver’s licence is a must


• Own transport is a must


• Previous customer service experience required


• Experience in car rental, hospitality, tourism, retail or premium client service will be advantageous


• Must be well-presented, reliable and customer-focused


• Strong communication and administration skills


• Excellent attention to detail


• Must be willing to work shifts, weekends, public holidays and overtime when required


• Must be comfortable handling and driving vehicles

Duties include:

• Handling vehicle bookings, enquiries and customer follow-ups


• Assisting with professional vehicle handovers


• Completing check-out, check-in and rental documentation


• Explaining vehicle features and rental requirements to customers


• Ensuring vehicles are clean, spotless and presented to a high standard


• Assisting with off-site deliveries and collections when required


• Supporting the wider rental team during busy or quiet periods

Please note: This role requires flexibility, shift work, overtime at short notice, and early morning or late evening availability due to operational requirements.

Location

Customer Service Agent • Johannesburg, Gauteng, ZA

#J-18808-Ljbffr