Service Advisor

• Welcome customers and provide friendly, professional service.
• Book vehicles in for services, maintenance and repairs.
• Understand and record customer concerns and vehicle problems accurately.
• Prepare accurate job cards and provide customers with clear information about the work required.
• Explain recommended repairs and maintenance to customers.
• Provide customers with quotations and obtain approval before additional work is carried out.
• Keep customers updated on the progress of their vehicles.
• Liaise with technicians and the workshop to ensure work is completed correctly and on time.

Key Responsibilities

• Welcome customers and provide friendly, professional service.
• Book vehicles in for services, maintenance and repairs.
• Understand and record customer concerns and vehicle problems accurately.
• Prepare accurate job cards and provide customers with clear information about the work required.
• Explain recommended repairs and maintenance to customers.
• Provide customers with quotations and obtain approval before additional work is carried out.
• Keep customers updated on the progress of their vehicles.
• Liaise with technicians and the workshop to ensure work is completed correctly and on time.

Check that vehicles are ready for collection and that all work has been completed.

• Contact customers when vehicles are ready for collection.
• Handle customer queries and complaints professionally and ensure issues are followed up.
• Promote additional services, maintenance plans and relevant products where appropriate.
• Maintain accurate customer and vehicle records on the dealership system

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