Technical Team Leader – Point of Sale Systems

Technical Team Leader - Point of Sale Systems

inTouch Point of Sale | Randpark Ridge, Johannesburg

Full-time, permanent | Onsite and field-based

inTouch Point of Sale is looking for an experienced Point of Sale Technical Team Leader to lead our technical team, take ownership of escalated support issues, and deliver reliable installations and customer support.

You must come from the Point of Sale industry and have substantial hands-on experience with both POS hardware and POS software. General IT support experience alone does not meet the requirements for this position.

Essential experience

• A proven track record working within the Point of Sale industry, supporting restaurant, hospitality or retail POS environments.
• Extensive POS software knowledge and practical experience, including installation, configuration, troubleshooting, upgrades and ongoing support.
• Strong understanding of POS operations, including sales, payments, cash-up, reporting, user permissions and back-office functions.
• Hands-on POS hardware expertise, including terminals, receipt and kitchen printers, scanners, cash drawers and related peripherals.
• Experience diagnosing faults across POS software, hardware, databases, networks and connected devices.
• Experience leading or supervising technicians, coordinating technical work and handling escalations.
• Strong Windows, TCP/IP networking and SQL/database troubleshooting skills in a POS environment.
• Professional customer communication, sound judgement and ownership of issues through to resolution.

Experience with systems such as Aloha, Oracle/MICROS, GAAP, Pilot, 4POS, TallOrder, Maitre'D or comparable restaurant and retail POS platforms is relevant. Applicants must clearly identify the systems they have supported and the depth of their experience.

Your responsibilities

• Lead the technical team's daily support and installation activities, setting clear priorities and standards.
• Take ownership of complex POS faults and escalations, working with software vendors where necessary.
• Install, configure, upgrade and support POS hardware and software.
• Coordinate installations and migrations, ensuring systems are tested and ready for customer use.
• Provide onsite and remote support, including assistance during critical trading disruptions.
• Mentor technicians, develop their troubleshooting skills and check the quality of completed work.
• Ensure accurate support tickets, job cards, configuration records and customer handovers.
• Participate in a standby rotation of one full week per month, including after-hours support during that week.

A practical leadership role
You will lead through technical expertise and active involvement. The role includes installations, field work, remote support and fault-finding alongside the team. You must be comfortable stepping into difficult situations, guiding colleagues and seeing problems through to resolution.

Additional requirements

• Candidates must currently live within 40 km driving distance of our offices in Randpark Ridge, Johannesburg, and be able to commute reliably. Please state your residential suburb and approximate driving distance in your application.
• Valid driver's licence.
• Ability to travel to customer sites within Gauteng.
• Availability for the stated standby rotation.

Remuneration: Market-related, based on relevant POS industry experience and technical leadership capability.

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