Sales and Service Advisor
To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.
Hello Future Sales and Sevice Advisor
Welcome to FNB , the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer-centric financial solutions.
As part of our FNB Points of Presence (POP) team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions.
As a Sales and Service Advisor , you will be responsible for delivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self-service channels.
Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
Engage customers in a positive and professional manner by being helpful
by living up to our brand promise of “How can we help you?” at all times
Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
Fulfil transactions above set benchmarks while delivering exceptional service
Manage leads, referrals, and customer follow-ups within agreed turnaround times
Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
Always conduct yourself in an ethical and professional manner
Take accountability for personal performance, learning, and career development
Stay informed on product offerings, systems, and industry developments
Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
1–3 years of experienc e in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
Strong understanding of FAIS, TCF principles, and regulatory compliance
Proven ability to meet sales, service, and customer experience targets
Must not be an unrehabilitated insolvent
You will have access to:
Opportunities to build strong customer relationships within a dynamic POP environment
A challenging, fast-paced branch setting
Continuous learning and development aligned to your career path
Opportunities to make a meaningful impact as a brand ambassador within a local market
You can be a match if you are:
Client-focused with a strong ethical mindset
Passionate about service excellence and problem-solving
Confident in needs-based selling and solution delivery
Agile, adaptable, and comfortable in a high-volume environment
A strong communicator with excellent interpersonal skills
Results-driven with strong planning and organisational skills
Detail-oriented with high compliance awareness
Able to work independently and collaboratively within a team
All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.
Please note that this is contract position as a temporary fill in.
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
29/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
FirstRand Bank India is a Mumbai-based licensed financial services provider, offering comprehensive banking solutions for clients engaged in the Indo-African corridor since 2009.
Banking Credit Intermediation Financial Services
Company size 51–200 employees
Company type Privately held Founded 2008
Total funding 0
Team growth
Momentum
Team growth
12% in 12 mo
57 employees on LinkedIn
Jan 23 Jan 26
Employee experience
What it’s like inside
4.0
41 reviews
97% would recommend
Culture & values
Culture & values 4.2
Work-life balance
Work-life balance 3.8
Career opportunities
Career opportunities 4.1
Compensation & benefits 4.2
Capital
Funding history
Footprint
Where they work
101, 103A and First floor 103B First International Financial Centre C-54 and C-55, G Block, Near CBI office Bandra-Kurla complex, Bandra (east), Mumbai, 400051, IN
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Company FirstRand Bank India
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