Operations Assistant
Do you have a passion for hospitality and love creating unforgettable guest experiences? At Rest Easy, we believe in delivering more than just a key exchange – we create lasting connections by offering personalised recommendations and warm welcomes to all our guests. If you thrive in a team-oriented environment that values laughter, growth, and continuous learning, we want you on our team!
About the Role:
We're seeking a Junior Operations Assistant to join our dynamic team and play a key supporting role in our day-to-day operations. This is a fantastic opportunity for someone eager to learn and grow within the property management and hospitality industry. You’ll work closely with the Operations Manager and Senior Property Manager to ensure that operations run smoothly and provide exceptional service to our property owners and guests.
This role is ideal for someone who’s organized, tech-savvy, and enthusiastic about contributing to a fast-paced, collaborative environment.
Responsibilities:
Operational Support
- Assist in tracking and assigning daily tasks to the maintenance team
- Schedule and allocate shifts and tasks for housekeepers
- Plan and coordinate daily operational activities across departments
- Follow up on work orders to ensure timely and efficient completion
- Support the Office Manager and Property Manager in administrative duties
Communication & Coordination
- act as a communication bridge between internal teams, vendors, and suppliers
- Communicate effectively through internal platforms, especially Slack , to streamline workflows
- Schedule services and site visits with external providers
- Liaise with guests or property owners as needed
- Work closely with the Reservations Department to ensure seamless communication and support daily booking requirements
- Help maintain vendor relationships by requesting quotes and scheduling services
- Support with managing our platforms (Airbnb, Boom, and Hostaway)
Admin Tasks
- Help with general office duties, including filing, data entry, and scheduling
- Matric / Grade 12 (a hospitality-related qualification is a plus)
- Previous experience in property management or hospitality (advantageous, not required)
- Must reside within 15km of the Atlantic Seaboard or Cape Town CBD
- Strong interest in self-catering apartments or Airbnb operations
- Exceptional organizational skills with the ability to multitask
- Friendly, proactive attitude and a strong problem-solving mindset
- Excellent verbal and written communication skills
- Familiarity with Slack or similar team communication tools
- Comfortable with technology and open to learning new systems
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